Refund policy

Refund & Return Policy

Last updated: June 18, 2026

At Human By God, we want you to love what you wear. Because the majority of our items are custom-printed to order, our return and refund policy is built around two clear rules: defects and shipping errors are always covered, and change-of-mind returns are accepted on stocked, non-personalized items within 30 days.

1. Defective, Damaged, or Incorrect Items (Always Eligible)

If your order arrives damaged, defective, or incorrect (wrong size shipped, wrong design, wrong color, misprint, or arrives torn or stained), we will replace it or issue a full refund — at your choice — at no cost to you.

Notify us within 14 days of delivery at support@humanbygod.com.
Include your order number and a clear photo of the issue.
We will respond within 2 business days with a prepaid return label or, in most cases, ship a replacement without requiring the original item back.

2. Change-of-Mind Returns on Stocked, Non-Personalized Items

Stocked items that are not custom-printed, not made-to-order, and not personalized may be returned within 30 days of delivery for a refund to the original payment method, provided they are unworn, unwashed, and in original condition with tags attached.

Customer is responsible for return shipping on change-of-mind returns.
Original shipping charges are non-refundable.
Refunds are issued within 5–7 business days of our receipt and inspection of the returned item.

3. Custom-Printed and Made-to-Order Items

Most Human By God apparel is printed to order by our production partner. Because each piece is made specifically for you, custom-printed items are not eligible for change-of-mind returns. However, the defect/damage/error coverage in Section 1 above always applies — no exceptions.

4. How to Start a Return

Email support@humanbygod.com with:

Your order number
The item(s) you wish to return
The reason for the return
Photos (required for defects/damage/errors)

We will respond within 2 business days with return instructions and, if applicable, the return shipping address.

Approved return address:
Human By God — Returns
1635 Old US 41 Hwy NW
Kennesaw, GA 30152
United States

Please do not ship returns to this address without first contacting us — unauthorized returns may be refused or delayed.

5. Refund Processing

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear on your statement.

6. Exchanges

The fastest way to exchange for a different size or color is to place a new order and request a refund on the original (subject to the rules above). We do not charge restocking fees on size exchanges for stocked, non-personalized items returned in original condition.

7. Late or Missing Refunds

If you have not received a confirmed refund within 10 business days of our approval email, please:

Check your bank account and card statement again.
Contact your credit card company — refunds often take additional time to post.
Contact your bank.
If you have done all of the above and still have not received your refund, contact us at support@humanbygod.com.